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Tenants and Customers
Provide excellent customer service
1. Customer-centric approach
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Enhance engagement and satisfaction
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Co-design services with tenants
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Improve customer service
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Ensure tenant feedback influences decisions
Key Outcome: Increase customer voice and influence
Impact: Enhance overall experience and satisfaction for tenants and customers
Goals:
2. Get it right the first time
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Provide colleagues with knowledge and tools for a seamless customer experience
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Resolve 85% of queries at first contact
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Review customer standards and complaints policy
Key Outcome: Improved customer satisfaction
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